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Shipping&Delivery

Shipping & Delivery Policy

Effective Date: February 17, 2021

Last Updated: June 24, 2024

Thank you for choosing Brunellia.

We are committed to ensuring that every floral creation arrives fresh, beautiful, and in excellent condition. This Shipping & Delivery Policy explains how we process and deliver orders.

1. Delivery Area

Brunellia currently offers delivery within Medellín and selected municipalities in the Aburrá Valley.

Delivery availability may vary depending on the destination.

If you are unsure whether we deliver to your location, please contact us before placing your order.

2. Delivery Schedule

Delivery dates and available time slots are displayed during checkout whenever applicable.

While we make every effort to deliver within the requested time frame, all delivery times are estimates and cannot be guaranteed.

Unexpected circumstances may occasionally affect delivery schedules.

3. Order Processing

Orders are processed after payment has been successfully received.

Processing time may vary depending on:

  • Product availability

  • Workshop schedules

  • Seasonal demand

  • Holidays

  • Weather conditions

Orders placed outside of business hours may be processed on the next business day.

4. Same-Day Delivery

Same-day delivery may be available for selected products and locations.

Availability depends on:

  • Order time

  • Product availability

  • Delivery capacity

Brunellia reserves the right to decline same-day delivery requests when capacity has been reached.

5. Delivery Fees

Delivery charges are calculated based on the delivery destination and will be displayed during checkout before payment.

Additional fees may apply for:

  • Extended delivery zones

  • Multiple delivery attempts

  • Special delivery requests

  • Urgent deliveries

6. Recipient Availability

The customer is responsible for providing accurate delivery information, including:

  • Recipient name

  • Complete address

  • Contact phone number

  • Delivery instructions

If the recipient is unavailable, Brunellia may, at its discretion:

  • Leave the flowers in a safe location.

  • Leave the order with a concierge, receptionist, or security personnel.

  • Contact the recipient to coordinate delivery.

  • Attempt a second delivery, which may incur an additional fee.

Once an order has been delivered to the provided address or accepted by an authorized person at the location, responsibility for the flowers transfers to the recipient.

7. Incorrect Delivery Information

Brunellia is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.

If a delivery must be rescheduled because of incorrect information, additional delivery charges may apply.

8. Delivery Delays

Although we carefully plan every delivery, delays may occur due to circumstances beyond our reasonable control, including:

  • Heavy traffic

  • Weather conditions

  • Road closures

  • Vehicle issues

  • Public events

  • Natural disasters

  • Other unforeseen circumstances

We appreciate your understanding should such situations arise.

9. Product Inspection

We encourage recipients to inspect their flowers upon delivery.

If you believe your order has arrived damaged or does not meet our quality standards, please contact Brunellia within 24 hours of delivery and provide photographs of the product.

Each case will be reviewed individually.

10. Freshness Guarantee

Brunellia carefully selects premium flowers and prepares each arrangement shortly before delivery.

Because flowers are natural products, their appearance and longevity may vary depending on:

  • Flower variety

  • Seasonality

  • Environmental conditions

  • Proper care after delivery

Minor variations from website photographs are normal and do not constitute a quality issue.

11. Flower Care After Delivery

To maximize the lifespan of your flowers, we recommend:

  • Unwrapping the bouquet as soon as possible.

  • Trimming the stems before placing them in clean water.

  • Changing the water regularly.

  • Keeping flowers away from direct sunlight, heat sources, air conditioning vents, and ripening fruit.

  • Following any additional care instructions provided with your order.

Once the flowers have been delivered, their longevity depends largely on proper care.

12. Failed Deliveries

If delivery cannot be completed due to recipient unavailability or incorrect delivery information, Brunellia may:

  • Return the order to the studio.

  • Arrange a new delivery for an additional delivery fee.

  • Determine, at its discretion, whether the flowers remain suitable for redelivery.

Fresh flowers cannot always be stored for extended periods, and Brunellia cannot guarantee the condition of arrangements that require delayed delivery because of recipient-related issues.

13. Force Majeure

Brunellia shall not be liable for delays or failure to perform deliveries resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather, government actions, strikes, civil disturbances, transportation disruptions, or other force majeure events.

14. Contact Us

If you have questions regarding shipping or delivery, please contact us.

Brunellia

Email: brunellia.flowers@gmail.com

Website: www.brunelliaboutique.com

Location: Medellín, Colombia

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