Privacy Policy

Privacy Policy

Effective Date: February 17, 2021

Last Update: June 24, 2024

 

Welcome to Brunellia ("Brunellia," "we," "our," or "us").

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our products, register for workshops, contact us, or otherwise interact with our business.

By interacting with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Brunellia is a floral studio based in Medellín, Colombia, specializing in contemporary floral design, premium bouquets, floral workshops, educational programs, and related products and services.

If you have any questions regarding this Privacy Policy, you may contact us at:

Business Name: Brunellia

Email: brunellia.flowers@gmail.com

Website: www.brunelliaboutique.com

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Delivery address

• Company name (if applicable)

• Payment-related information (processed securely by our payment providers)

• Workshop registration information

• Special delivery instructions

• Gift messages

• Customer service communications

Order Information

When you place an order, we may collect information such as:

• Products purchased

• Purchase history

• Order value

• Delivery preferences

• Workshop bookings

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on our website

• Referral source

• General geographic location

• Cookies and similar technologies

3. How We Collect Information

We collect information when you:

• Visit our website

• Place an order

• Create an account (if available)

• Register for a workshop

• Subscribe to our newsletter

• Contact us via email or contact forms

• Communicate with us through social media

• Participate in surveys or promotions

• Interact with our website through cookies and analytics tools

4. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver floral products

• Register you for workshops or courses

• Process payments

• Provide customer support

• Send order confirmations

• Send delivery updates

• Respond to inquiries

• Improve our products and services

• Improve our website experience

• Analyze website performance

• Detect fraud and unauthorized activity

• Comply with legal obligations

• Send newsletters and marketing communications (only where permitted or with your consent)

5. Marketing Communications

If you subscribe to our mailing list, we may send you:

• Product launches

• Seasonal collections

• Workshop announcements

• Floral care tips

• Promotions

• Studio news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not send unsolicited marketing communications.

6. Payment Information

For your security, Brunellia does not store complete credit card or payment information on our servers.

Payments are processed through trusted third-party payment providers that use industry-standard security measures.

Their use of your information is governed by their own privacy policies.

7. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Measure marketing effectiveness

• Enhance your browsing experience

You can disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

8. Analytics

We may use third-party analytics services (such as Google Analytics or similar tools) to better understand how visitors use our website.

These services may collect information such as:

• Pages viewed

• Session duration

• Device information

• General location

• Browser information

This information helps us improve our website and customer experience.

9. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

• Payment processors

• Delivery partners

• Website hosting providers

• Email marketing platforms

• Analytics providers

• Professional advisors

• Government authorities when legally required

These service providers may only use your information to perform services on our behalf.

10. International Data Transfers

Because some of our technology providers may operate in countries other than Colombia, your information may be processed or stored internationally.

Whenever possible, we work with providers that maintain appropriate safeguards for protecting personal information.

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain your information only for as long as reasonably necessary to:

• Fulfill orders

• Provide customer service

• Meet legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

13. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion of your information

• Withdraw consent where applicable

• Object to certain processing activities

• Request information about how your data is used

• Request a copy of your personal information where legally permitted

To exercise these rights, please contact us using the information provided below.

14. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can promptly remove it.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

16. User-Generated Content

If you submit reviews, testimonials, photographs, comments, or other content to Brunellia, you grant us permission to display and use that content for promotional and business purposes unless otherwise agreed in writing.

If your submission includes identifiable images of you, we will seek your permission before using them for marketing purposes where required by law.

17. Workshop Photography

During workshops, Brunellia may take photographs or videos for educational, promotional, and marketing purposes.

If you prefer not to appear in photographs or videos, please let us know before the workshop begins, and we will make reasonable efforts to accommodate your request.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

The updated version will be posted on this page with a revised Last Updated Date.

Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Brunellia

Email: brunellia.flowers@gmail.com

Website: www.brunelliaboutique.com

Location: Medellín, Colombia

20. Applicable Law

This Privacy Policy is governed by the laws of the Republic of Colombia, including applicable data protection legislation, while also incorporating internationally recognized privacy principles intended to provide transparency for visitors from other jurisdictions.